Bodies R Us Moving to West View Park Plaza

The women's only health club reopens July 5.

The Health club is scheduled to reopen today at its new location at 1000 West View Park Plaza. 

Club owner Lisa Brown said she closed at her former location at 153 Perry Highway on Sunday.

"We mailed out about a thousand letters to members, telling them about the move, but I guess not everyone opened their mail," she said. 

North Hills Patch received several inquiries about the club. 

"My former landlord raised the rent, and I had no choice but to move or go out of business," said Brown.

The gym's new location is in the southeast corner of West View Park Plaza, on the first floor of the

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Mara Addison July 05, 2012 at 02:08 PM
Thanks for finding out what happened. I appreciate the pictures showing members where the West View Park location is because there is yet no signage down there. It's extremely antagonistic to claim the customers are always wrong, re: letters that some of us DID NOT receive in the mail. If you check out their website, there is no indication of a change of location either. The telephone also proved useless for several days. That's an indication of BRU customer value.
Richard Cook July 06, 2012 at 09:49 AM
You are correct that their web site has not been updated. I asked the owner about the telephone issue and she told me it took Comcast longer than expected to add a message with the new number.
Jane Doe July 06, 2012 at 12:14 PM
This whole experience has been very frustrating. I showed up early Sunday for my weekly workout, to find a vacant building and not even a small sign with information. Not sure I'll continue here. By the way, the old phone number has no message with new number, as of this am.
Manners Are Not US July 06, 2012 at 11:29 PM
I, too, never did receive a notice. I just joined 3 weeks ago. I was ready to call the PA Office of Attorney General. This is just poor business practice. I called another health club to find out if they heard anything and they told me of this move. I rode down to West View Plaza but did not see anything to indicate BRU's potential move. You think that BRU would have given their members a more considerate notice. A hand-written sign only takes a few minutes to write. At the end of my membership, I think I will be taking my business elsewhere.
Plain Jane Doe July 08, 2012 at 12:54 AM
Come on....you can do better than this Bodies r' Us....I tried calling your phone number today and message stated that calls are no longer being accepted by their number (412) 939-6006. So, I took a ride to West View Plaza and saw nothing as I walked past the old Parkvale Bank up to the Primary Care Office. I think someone isn't telling the real story here. Sent out over 1,000 notices, baloney. Comcast a little slow updating the number, more baloney.
Marie July 10, 2012 at 01:02 PM
I can't believe she said we don't open our mail....I also did not get a letter and I can assure you I open every bit of mail I get. In my opinion, customer service definitely has never been a focus. We'll see if things change now that feedback is openly flying on the internet. If things don't change, I heard that a new gym is moving into the old space...rumors are it will open in August!
Richard Cook July 10, 2012 at 01:46 PM
To be clear, not all of the comments have been deleted. However, a few did amount to a personal attack, which violates Patch's terms of use: http://northhills.patch.com/terms
Consumer Beware July 10, 2012 at 05:55 PM
Consumer Beware 1:53 pm on Tuesday, July 10, 2012 I sincerely hope this comment will not be deleted but consumer beware. Make your own decisions about this business: http://www.bbb.org/pittsburgh/Business-Reviews/health-clubs/bodies-r-us-in-pittsburgh-pa-11001990/complaints#breakdown
Jane Doe July 11, 2012 at 03:31 PM
I am very frustrated, I am paying for a membership and none of the classes I used to take exist anymore. The move has been handled very haphazardly. I never received a letter either.
Will give it time. July 27, 2012 at 11:36 AM
I can't find there new phone number. I called the old number and it just said it was no longer in service. How are we suppose to reach them? Can't find a website or any lisiting for it.
Lisa Brown September 05, 2012 at 01:14 PM
Bodies R Us was not claiming that the customer is always wrong, just stating that letters were sent out of all active members. Furthermore, there were posted signes in the facility of the move for over 2 weeks. The negotiations of a new lease and the negotiations of releasing our lease from the old landlord took us to a move out time of 2 weeks. We did nothing antagonistic in anyway. If anyone who is a business owner would definately understand and anyone working in the legal field and knows that you have to wait until everything is signed on the dotted line before any proper notifications can take place.
Lisa Brown September 05, 2012 at 01:16 PM
Bodies R Us has had signs posted withing the facility for 2 weeks. Sunday morning we were moving equiipment so you would have been able to speak to someone about the move. Yes, the number was disconnected for the move and comcast did not put message on prompty
Lisa Brown September 05, 2012 at 01:23 PM
As stated before, if you were in the facility, there were notes posted all over!!!! We could not give any further notice to members due to our continued negotiations with old landlord and new. It is unfortunate that women do not understand what it takes to run a business. BRU had a sign up at the faclity within 5 days and there was a sign on the door the day we moved... so not sure why you could not find us
Lisa Brown September 05, 2012 at 01:25 PM
Plain Jane Doe, we don't have to hide behind anything... If you walked to the Primary Care office, why did not SEE the sign on the door? And why would we NOT notified our paying customers??? You all don't make sense!!
Lisa Brown September 05, 2012 at 01:28 PM
Marie, yes I did say that maybe people did'nt open their mail, again why would we not notify our paying customers? I know myself if I get mail that looks like junk mail I don't open and throw away, I meant nothing by it, and good luck up over the hill at that new gym with them duplicating everything I have already done and with all my great customer service employees
Lisa Brown September 05, 2012 at 01:35 PM
I don't respond to the BBB, you have to pay to be a member, they have a copy of our contract tho and the majority of complaints our women not reading or understanding their contract and what they signed...its all right there in black and white!!
Lisa Brown September 05, 2012 at 01:36 PM
Not sure what you are talkiing about!!!! Every class is still there and there have been many mored added,,, nothing changed!!! Fasle statement
Marie September 05, 2012 at 05:23 PM
It's so sad to see a business owner act so poorly. You are throwing this huge pity party for yourself but you have no one to blame but yourself for your staff and clients leaving you. We all left because of you....no other reason. The nice thing is that your temper tantrum is displayed for everyone who reads these comments to see...nice way to lose even more business. Good luck to you Lisa!
Allison September 05, 2012 at 06:44 PM
The class schedule is different...I have a copy of the old schedule and the new schedule there is no longer an option to have a spin and an aerobic class at the same time as those now share a room and the Wednesday body sculpting has been removed...the owner also promised new cardio equipment, stand up tanning, and new classes in an actually letter....I have that in writing from July as of September she has accomplished none of her "promises". On top of it she posted a letter around the gym about her friends backstabbing her and members not appreciating her hard work is the most unprofessional thing I have ever viewed, to the fact I actually had to rip one off to take with me to read it again.
Lisa Brown September 05, 2012 at 06:45 PM
Marie, the reason I moved my gyms is because in business you cannot possibly stay at a location that continuously raises your rent!!! At the end of the day all you are in business for is to pay your hard earned money to someone else. Both my locations were well over $10,000 dolllars in rent per month. As I stated before anyone is welcome to come view my lease and see what I paid each month to stay open!!!
Lisa Brown September 05, 2012 at 06:50 PM
Marie, I do not throw temper tantrums, obviously you have never met me. I wish everyone well no matter where they go! I still have a great staff and members and thats all that matters at the end of the day.
Marie September 05, 2012 at 07:04 PM
Maybe you should check out the 30 comments posted for other article on here on your business, between the 2 articles not one nice comment left about your gym....everyone can't be wrong.
amos September 06, 2012 at 09:51 PM
apparently they deleted my comment... i have nothing good to say about my experience wtih this gym owner!
MB September 07, 2012 at 02:12 PM
Perhaps there are no comments to counteract the negative, bitter ones because the positive people have better things to do than sit on a message board for over two months now, whining. Honestly some of these commenters sound a little unhinged. I was a member of BRU previously but had to cancel my membership due to family obligations. I just recently rejoined and my experience has been nothing but pleasant, as it was last time. I wasn't robbed of any money when my last membership ended. No boogeymen are hiding under the workout machines waiting to get me. And so far, I haven't walked in and found Lisa on the floor, throwing a tantrum. I'm there to work out, plain and simple. Is it a huge gym? No. Does it serve my purpose, which is to get in shape? Yes!! Anyone with any sense knows that when you move to a new location, it takes some time to get things set up and organized. It's a gym. You go there to work out. I can't believe that people are whining that the TV's were not hooked up only 5 days after she moved. Did that stop you from exercising? I doubt it. Every day that I've been there I've seen new members at the front desk inquiring about signing up. So I don't see where she's "losing customers". Except for the whiny ones and that makes me happy. I'd much rather be surrounded by positivity in my quest to get healthy. That's all I've ever experienced there from the staff to the other members.
Sarah September 09, 2012 at 02:42 AM
I can totally see why Lisa changed her gym name to W.O.W. because that is all I can say after reading her comments!
west view resident October 05, 2012 at 04:35 PM
As someone who joined the "new gym up over the hill" that is "dupulicating" everything, I have to say that although I never went to BRU, I'm sure glad I joined the 'copycat' gym. Nothing but nice employees, the owner is fantastic, and there's a great vibe. That's half the appeal. The other half is it's locations and the space - how big and open it is, with all the windows. If people on this site are 'whining' I am pretty sure they have valid complaints. I have overheard the quiet gossip between former BRU members who are "up the hill" now, and am VERY happy I didn't have to deal with what they did. From all I can gather, the copy is better than the original.
C Love November 06, 2012 at 12:26 PM
In my opinion, (and I am a business owner) First things first. An apology is well over due here.... How about something along the lines of I am so sorry for any inconvenience this sudden move has caused our valued members!!! Unfortunaly the mailing didnt reach all of you??? We are working hard to work out all the kinks???? I will say that we would all feel a bit better if a little compassion was given. But instead you have aggressive and argumentitive responses. I agree that moving is tough but signage is a must and the fact that he web site not being updated is unacceptable. I loved this gym and its simplicity....I feel that for the sole purpose of excercise it was perfect. I heard many horror stories of Lisa Brown that I always ignored because I never witnessed any of her rumored rudeness. As I read through these all of the above comments, it is now clear that they were probally all true....sadly. LB you are your worst enemy....just have some understanding that people are frustrated by all this sudden change and disorganization! If you are polite and compassionate I promise you will get a lot farther in life and most of all with you VALUED (not as polite at saying paying) Members!
Kara February 26, 2013 at 06:59 PM
if the gym "bodies r us" moved where is the location now?


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