Pep Boys
412-369-7650
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This Pep Boys is located on McKnight Road just south of the North Hills Village Shopping Plaza. It features over 11 car bays and offers the quality workmanship of ASE-certified staff mechanics. In addition to full service auto repairs, Pep Boys is an official Pennsylvania inspection station, and it also provides automotive parts, supplies and accessories. Customers can pick up air fresheners, wheel covers, wiper blades and more while their cars are being serviced. This Pep Boys offers an "Early Bird" car key drop-off box on the exterior of the building for customers interested in getting their cars back on the same day they are worked on.
- Hours: Mon - Fri, 8am - 9pm; Sat, 8am - 8pm; Sun, 9am - 6pm
- Handicap Accessible: Reserved parking available
- Founding Date: Jan 01 1921
- Payments accepted: American Express, Cash, Debit Card, Discover, MasterCard, Personal Check, Store Credit Card, Visa
- Products: Tires, parts, accessories; auto repairs and servicing
- Associations/certifications: ASE-certified mechanics on staff
- Parking: Free lot
- Brands (automotive parts & accessories): Goodyear, Michelin, Firestone, Bridgestone, Uniroyal, Continental
- Vehicle types: Cars
- Parts: Battery, Brakes & traction control, Cooling & heating, Drivetrain, Electrical & lighting, Emission control, Engine, Fuel delivery, Ignition, Interior, Performance, Powertrain, Routine maintenance, Suspension & steering, Tools
- Accessories: Apparel, Appearance and Personalization, Audio, Car Care, Electrical and Lighting, Oil and Fluid, Sealants and Adhesives, Security and Horn, Towing and Tie Down
- What is the most common tip you give to drivers to avoid repair?: Proper tire pressure goes a long way toward improving a vehicle's gas mileage.
- Auto repair services: Batteries, Belts, Brakes, Engine performance & diagnostics, Exhaust, Fuel injection, Heating & Cooling, Inspections, Oil/lube/filter changes, Steering system, Suspension, Tires, Transmissions, Wheels
- Loaner cars: No
- Vehicle pick-up: No
- Vehicle drop-off: Yes
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Reviews (1)
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I dropped my car off at Pep Boys, 4571 McKnight Road, 15237 for a state inspection. The car was well taken care of and I didn’t expect any issues. An hour later Ricky from Pep Boys called to tell me that the "check engine" light came on and it will cost me $90 to diagnose it. He even implied that I lied about the condition of the car when I dropped it off.
I asked Ricky what is the error code and all I got was that "it gives us an idea where to look at" and that I really need to pay for it. I refused to pay for the diagnosis but was still forced to pay ~$30 for the failed inspection. When took the car home and googled the error code I found out that it is a coolant temperature issue.
Long story short, I checked what I could myself (temperature sensors, thermostat, etc), couldn't find anything wrong with it, cleared the errors triggering the "check engine" light, used the car for about 2 weeks / 500 miles, and took it elsewhere for the inspection. It passed the inspection without issues and 2000 miles later it's still fine.
I can't help but think that Pep Boys mechanics triggered the error code somehow - maybe just by being clueless but possibly deliberately (unplugged the sensor perhaps?). Such attempts to coerce customers into paying for fixing nonexistent problems are disgusting. Even though my financial loss in this interaction was small (the cost of the failed inspection), I will stay away from Pep Boys from now on and will advise anyone I know to do the same.